For heritage businesses

What a claimed profile gives you

Manage your own profile

Correct your details, describe your heritage experience and add the specialisms, materials and areas you work in. There is no account or password: we send a one-time link whenever you want to make changes.

Show your work

Add your logo, a cover photo and project examples. Your photographs are shown in colour.

Customer feedback

Invite customers to leave feedback, and reply to it publicly.

Enquiries and visits

Enquiries come straight to your inbox, and each month we email you how many people we sent to your website and social pages.

There are no paid places or ranking. Claiming your profile lets you manage it; it doesn't change whether homeowners can find you.

Listed and Verified Provider

Listed

Every business in the directory starts here. Your listing shows your business name, contact details, specialisms and the areas you cover, with a note to homeowners that it hasn't been verified.

Verified Provider

You have claimed your profile and passed our automatic checks. Sole traders and partnerships can get the tick too; they just don't have a Companies House check.

How to get the tick

1. 1

   Find your listing, or apply

   Many heritage businesses are already listed, and we write to each one when it is added. If yours isn't listed, apply and we'll add it.

2. 2

   Claim it with a one-time code

   Choose an email address or phone number already shown on your listing, or an email on the same domain as your website, and we'll send a code to it. You can't type in a new contact to receive the code, which is what stops anyone else claiming your business.

3. 3

   Confirm your details and declare your insurance

   Confirm your legal name, business structure, base, the areas you cover, your heritage experience and a complaints contact. Declare your insurance and upload the certificate. Limited companies and LLPs also give their company number.

4. 4

   Our checks run, and the tick appears

   The checks are automatic, so there is no waiting for someone to review documents. Once they pass, the Verified Provider tick appears beside your business name, with each check and its date listed on your profile.

What to have ready

• Access to an email address or phone number shown on your listing or website.
• For a limited company or LLP: your company number. The person claiming must be a current director, member or person with significant control on the Companies House register.
• Your insurer, cover limit and expiry date, and a copy of the certificate.
• A short description of your heritage experience and how customers can raise a complaint.

Insurance you need for the tick

Trades and contractors

Public liability

Professionals giving design, survey or advice

Professional indemnity

Materials and product suppliers

Product or public liability

Insurance, memberships, qualifications and years trading are shown as “declared by the business”. You confirm they are true under the provider terms; we don't check them, and only insurance counts towards the tick.

Keeping the tick

Companies House

Limited companies and LLPs are rechecked every month: the company must be active, with no insolvency or strike-off notice, and its accounts and confirmation statement not overdue.

Insurance

We remind you 30 days and 7 days before your declared insurance expires. Declare the renewal date and upload the new certificate to keep the tick.

Yearly review

Once a year you reconfirm your business details and we send a new claim code. We also send one if the contact details on your profile change.

If a check fails or your declared insurance expires, the tick comes off automatically and your profile shows as Listed until the checks pass again. Nothing else about your profile changes.

If you'd rather not take part