How we check

Two kinds of listing

Listed

The business is in the directory but has not claimed its profile or been through our checks.

This profile is based on publicly available information and has not been verified by Heritage Resources. Check insurance, experience and references before agreeing work. It is not a recommendation or endorsement by Recept Heritage.

Verified Provider

The business has claimed its profile and passed our automatic checks.

Verified Provider means this business has claimed its profile and passed our automatic checks, listed with dates: control of the business's published contact details and its Companies House record if it is a company. Insurance, memberships and qualifications are declared by the business; we have not checked them. This is not an inspection, a reference check or a guarantee of their work, and it is not an endorsement by Recept Heritage. The tick comes off automatically if a check fails or declared insurance passes its expiry date.

How a business gets the tick

1. 1

   The business is listed and told about it

   Listings are built from the business's own published details. We write to the business when it is listed, so it can claim the profile, correct it or ask us to remove it.

2. 2

   The business claims its profile

   We send a one-time code to an email address or phone number already shown on the listing. The person claiming can't type in a new contact to receive it, so only someone who controls the business's published contact details can claim.

3. 3

   Our checks run automatically

   Companies House for limited companies and LLPs, plus the business's declared insurance and its confirmed business details. Sole traders and partnerships can get the tick without a Companies House record.

4. 4

   The tick is shown, and reviewed every year

   Each check is listed on the profile with its date. Twelve months later the business reconfirms its details and receives a new claim code.

A business that doesn't reply stays Listed. A business that asks to be removed is taken off the directory and we don't contact it again.

The checks

Every check runs without anyone at Recept reading documents or making calls, so it is the same for every business.

When the tick comes off

The tick comes off automatically if a check fails: for example, if Companies House shows the company is no longer active, if declared insurance passes its expiry date without a new one, or if the business doesn't reconfirm its details at the yearly review. The profile then shows as Listed until the checks pass again.

What checking doesn't cover

• We don't inspect work, visit sites or contact references.
• We don't check insurance documents, memberships, qualifications, training or years trading. These are shown as “declared by the business”, with a link to the body's own register where one exists.
• A tick is not a guarantee of a business's work, and neither a listing nor a tick is a recommendation or endorsement by Recept Heritage.

Before appointing anyone, check that their experience, insurance and proposed methods suit your work. Your contract is with the provider, not Recept Heritage.

Customer feedback

Feedback is separate from the tick. Each reviewer confirms their review through a link we email to them before it is published.